Vicky Smith & Co.
Insights
Perspectives on the information, decisions, and operating systems that help established service businesses run with greater clarity and less owner dependence.
Long-form thinking
A clearer view of how the business runs.
Insight 01
One Business, Five Versions of the Truth
A practical guide to connecting demand, delivery, capacity, profitability, and leadership decisions
Five reasonable views of one business can lead to different answers to a decision that matters. This piece shows where the disconnect creates operating cost and how to start with one recurring decision.
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When More Leaders Don’t Produce More Capacity
Why leadership headcount only creates leverage when the business transfers context, authority, and operating support
Adding management can increase coordination while routine decisions still return to the owner. This piece examines the operating conditions leaders need to create real capacity.
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